Temporarily Frozen Account

If you received an email that a recent transaction you made from a bank account has failed, you’ll want to login from a computer and head to venmo.com/recover to resolve the issue. Your account will also be temporarily frozen until the funds are paid back.

Bank payments can fail for a number of reasons. While Venmo doesn’t have visibility into the specific reason your transaction failed, your bank should be able to tell you exactly why. Some common reasons for failure are: exceeding the number of ACH transfers permitted on your account, or insufficient funds at the time of the transaction.

The fastest way to get your account reinstated is to use a credit or debit card to pay back the amount. (Any fees from Venmo on negative balance payments using credit cards will be waived.) Paying with your bank is also an option, but keep in mind these payments can take a few days to process. In any case, once Venmo receives the funds, your account will be reinstated.

Please note that if you decide to pay back the amount you owe with a bank account, we’ll show you an estimated date of arrival. The funds will take 3 to 5 business days to post in your Venmo account, so thanks in advance for your patience!

Any payments you receive on your Venmo account will automatically be applied to the amount you owe to Venmo, thereby reducing the amount you owe.

Chargebacks

Chargebacks claimed against Venmo payments usually happen because the cardholder doesn’t recognize the charge, and the amount is refunded.

If there was a chargeback claimed against a payment you made in Venmo from a debit or credit card, you’ll need to visit venmo.com/addfunds to recover the amount. Your account will also be temporarily frozen/suspended until the funds are paid back. If the payment in question was not authorized, please feel free to contact us and we can look into the matter further for you.

Please note: You’ll only be able to use a bank account in this instance. Once the funds have posted in your account, please reach out to us directly and we’ll be glad to lift the frozen status from your account.