What is the transaction history email and why am I getting it?
Venmo sends this email to remind our users to check their transaction histories on a regular basis.
If you have been active on Venmo (i.e. made or received a payment, made a purchase, transferred to bank, or received credits/refunds) in the past month, you will receive a notice at the beginning of the following month. Otherwise, you will receive this notice once per quarter at minimum.
Can I unsubscribe or opt out of these emails?
Venmo is required by federal financial regulations to send this notice to you on a regular basis (specifically 205.9.b here), so unfortunately you cannot unsubscribe. We apologize for the inconvenience.
If you close your Venmo account, you’ll still receive one final transaction history email to the email address on file with your Venmo account.
I received this email but don’t have a Venmo account.
It's likely that you still have an account and didn't fully close it. It's also possible that another user mistakenly tried to sign up with your email address. You can close your Venmo account by visiting venmo.com/account/settings/cancel in a mobile or desktop web browser. If you didn’t register this account, please contact us to get help.
I haven’t used Venmo in a while. Should I be concerned that I got a statement?
Venmo is required by law to send this statement to open Venmo accounts. We’ll either send these statements every month or less frequently, depending on how active you are on Venmo.
But what about the CAN-SPAM act? Can't I unsubscribe from any email?
The CAN-SPAM Act only requires businesses to provide an unsubscribe link for commercial email, which is explicitly advertising or promotional. Some of our emails are transactional and required for Venmo to fulfill its responsibilities as a federally regulated money transmitter. You can learn more about CAN-SPAM at ftc.gov.
I see an unusual or suspicious transaction on my history. What should I do?
Contact us as soon as you see the suspicious activity. You can send us a message through our contact form, email us at email@example.com, or chat with us in our mobile app. If you’re feeling old school, send us a letter:
Venmo Error Resolution Department
222 W Merchandise Mart Plaza
Chicago, IL 60654
We recommend live chat (available in app) or email for the fastest reply.