Where can I see my payment methods?
In the app, head to “☰” icon then “Settings” then "Payment Methods," where you should see a list of the bank accounts and cards that you’ve added to your Venmo account.
Can I use a prepaid card or gift card?
We allow credit, debit and prepaid, network branded (e.g. American Express, Discover, MasterCard, Visa) cards registered under your name to be added to Venmo. Cards may be declined by the card issuer or Venmo for funds availability or fraud prevention reasons. Also, some payment cards may require a zip code to be linked to your account.
Some credit card providers charge cash advance fees (possibly including an additional dollar amount or percent rate, in addition to other possible cash advance service fees, including a higher APR) if you use your credit card to make payments to friends on Venmo. For more information about whether your card provider charges these fees, contact your card provider.
Are there fees to use Venmo?
For information about our fees, please visit https://venmo.com/resources/our-fees/.
Can I change where my payment is coming from?
Actually, no. The payment method and amount of a payment cannot be changed once it’s been sent. The moment you send a payment in Venmo, the funds are authorized to be withdrawn from your payment method. Sorry about that! If you have access to a Venmo balance and have enough balance to cover the entire cost of the payment, Venmo will use your balance to pay for your payment. Otherwise, Venmo will charge the entire cost of the payment to your preferred payment method.
If you sent a payment using iMessage and it hasn’t been accepted yet, or it went to a “New User,” you will still have the option to cancel the payment. You can read more about that here.
Please see the article on how to update your payment method, so that the correct payment method is debited for next time!
Can a bank account or card be added to two separate Venmo accounts?
If you share ownership of a bank account with another Venmo user, you may both be able to use the bank account on Venmo. We are slowly rolling out a new feature to allow two Venmo users to add the same bank account to each of their Venmo accounts. (Please note that the bank account can only be linked to two Venmo accounts at a time, so any additional users who attempt to add the bank account will be declined.) For more information about joint bank accounts, visit this article.
Each (debit or credit) card can only be linked to one Venmo account at a time.
If you’re unable to add a payment method because it’s already linked to another Venmo account, feel free to contact us. We can help!
Why was my card charged $0/$1 when I added it to Venmo?
Sometimes when people add a card to Venmo, they'll see a small line item on their debit/credit card statement that looks like this:
CHECKCARD XXXX VENMO 646-863-9557 NY 000000000000 $1.00
The amount could also be $0, but it's never larger than $1. This is a temporary authorization that we run on your card to confirm that the details you entered are correct. It's important to note that this is not an actual charge to your card. After we create this authorization, we cancel it so that you can use this money again.
If you still see a $1 authorization from Venmo after 5-7 business days, please contact your bank and ask them to remove it for you. We already attempt to cancel all of these when we create them, and cannot take further action on our end once we do so.
Can I add my PayPal card or PayPal account to Venmo?
Adding your PayPal card or PayPal account to use in your Venmo account is not a feature that is available at this time. Sorry about that!
What do I do if I add my bank account but then it becomes disconnected?
If you receive an error message that says something like, “We lost connection with your bank,” you’ll need to delete the bank account from your Venmo account and add it back again. This is likely to happen if you update your online banking password.
If you re-add the bank account manually (using your account and routing number), keep in mind that you’ll need to verify the bank account. That process usually takes 1-2 business days. If you need to make a payment urgently, consider adding a debit card to your Venmo account.