How Venmo gets in touch
Nobody at Venmo will ever contact you to request a password or verification code to your account. If you have any questions or concerns about security, send an email to email@example.com.
How Venmo helps protect your financial information
We use encryption to help protect your account information and monitor your account activity to help identify unauthorized transactions. If you suspect that your account shows unauthorized activity, contact us at firstname.lastname@example.org.
Encryption & storage
We use encryption to help protect your account details and store that information on servers in secure locations. On the web, “https:” and a lock next to the web address is your signal that encryption is on.
If you’ve lost your phone or suspect that it is being used in an unauthorized way, you can prevent your phone from accessing your Venmo account. Just go to Venmo.com > Settings > Security and remove the session associated with your phone. When you remove the session, you’ll be signed out of the app on your phone.
To add additional layers of security to your Venmo account, add a PIN code in the app.
Keep yourself safe
Venmo is designed for payments between friends and people who trust each other. Avoid payments to people you don't know, especially if it involves a sale for goods and services. To find out more about buying and selling on Venmo, please see our article here.
We’re here to help. If you have any questions or concerns about security, send an email to email@example.com.
We do our best to respond to any customer service or technical support issues quickly, efficiently, and with care.
If you are a security researcher and would like to report a vulnerability that you've found, please see the PayPal Bug Bounty Program.
How Venmo requests documents and information
Keep in mind when working with our Support team that specific information or documents may be requested on a case-by-case basis. Any legitimate requests from Venmo will come from a venmo.com email address and will be accompanied by a link to our Document Upload Form on a help.venmo.com page (never another domain). We’ll never ask you to send your documents directly via email.
When contacting our Support team via chat, you may be asked to submit information or documents through your Venmo app. We will never ask you to send the documents via text message; only within our in-app chat or Document Upload Form.
If you ever receive a request you're unsure about, please contact us directly to confirm it was from Venmo.