Learn about general security on Venmo, and how to keep your account and information safe.
How Venmo gets in touch
Nobody at Venmo will ever contact you to request a password or verification code for your account. If you have any questions or concerns about security, please contact our Support team.
How Venmo helps protect your financial info
We use encryption to help protect your account information and monitor your account activity to help identify unauthorized transactions. If you suspect that your account has unauthorized activity, please contact our Support team with details about what happened.
How Venmo helps protect your documentation and other info
Venmo is a regulated money transfer service and is therefore required to verify the identity of certain users. We collect this information via the Venmo app and encrypt the photos of documentation and face scans to help keep it safe.
Encryption & storage
We use encryption to help protect your account details and store that information on servers in secure locations. On the web, “https:” and a lock icon next to the web address is your signal that encryption is on.
If you’ve lost your phone or suspect that it is being used in an unauthorized way, you can prevent your phone from accessing your Venmo account:
- Sign in to your account at Venmo.com
- Select Settings from the sidebar, then Security
- Remove the session associated with your phone (when you remove the session, you’ll be signed out of the app on your phone)
To add additional layers of security to your Venmo account, you can add a PIN code in the app.
If you have a business profile or charity profile, consider adding a PIN to switch between your profiles in the app.
Keep yourself safe
Venmo is designed for payments between friends and people who trust each other. Avoid payments for goods and services, unless authorized by Venmo
We’re here to help. If you have any questions or concerns about security, please contact our Support team. We'll get back to you as soon as possible.
If you are a security researcher and would like to report a vulnerability that you've found, please see the PayPal Bug Bounty Program.
How Venmo Support requests documents and information
Keep in mind when working with our Support team that specific information or documents may be requested on a case-by-case basis. Any legitimate requests from Venmo will come from a venmo.com email address and will be accompanied by a link to our Document Upload Form on a help.venmo.com page (never another domain).
- We’ll never ask you to send your documents directly via email
When contacting our Support team via chat, you may be asked to submit information or documents through your Venmo app. We will never ask you to send the documents via text message; only within our in-app chat or Document Upload Form.
If you ever receive a request you're unsure about, please contact our Support team directly to confirm it was from Venmo.