How Venmo gets in touch
Nobody at Venmo will ever contact you to request a password or verification code to your account. If you have any questions or concerns about security, send an email to firstname.lastname@example.org.
How Venmo helps protect your financial information
We use encryption to help protect your account information and monitor your account activity to help identify unauthorized transactions. If you suspect that your account shows unauthorized activity, contact us at email@example.com.
Encryption & storage
We use encryption to help protect your account details and store that information on servers in secure locations. On the web, “https:” and a lock next to the web address is your signal that encryption is on.
If you’ve lost your phone or suspect that it is being used in an unauthorized way, you can prevent your phone from accessing your Venmo account. Just go to Venmo.com > Settings > Security and remove the session associated with your phone. When you remove the session, you’ll be signed out of the app on your phone.
To add additional layers of security to your Venmo account, add a PIN code in the app.
Keep yourself safe
Venmo is designed for payments between friends and people who trust each other. Avoid payments to people you don't know, especially if it involves a sale for goods and services. To find out more about buying and selling on Venmo, please see our article here.
We’re here to help. If you have any questions or concerns about security, send an email to firstname.lastname@example.org.
We do our best to respond to any customer service or technical support issues quickly, efficiently, and with care.
If you are a security researcher and would like to report a vulnerability that you've found, please see the PayPal Bug Bounty Program.