This article will help view or submit more information for an ongoing dispute.
How can I view my ongoing dispute?
You can check the status of your dispute by opening the Venmo app and navigating to the Disputes section of the app.
- Go to the Me tab by tapping your picture or initials
- Tap the Settings icon near the top of the screen
- Tap Get Help
- Select Disputes
Once there, you can view the details of any ongoing disputes. If you can’t find the status of your case on a transaction where you also reported an issue with your card issuer or bank, please contact our Venmo support team.
How can I submit the requested information for my ongoing dispute?
If we’ve requested additional information, you can upload it in the Disputes section inside the Venmo app.
- Go to the Me tab by tapping your picture or initials
- Tap the Settings icon near the top of the screen
- Tap Get Help
- Select Disputes
- Select your specific dispute, and tap Submit on the prompt stating, “We need more information”
In this section, you can upload any documents that may benefit your dispute. You’ll also be provided the option to add any important details for this dispute.
If you have trouble checking in on your dispute, please don’t hesitate to contact us.
I need help understanding my completed dispute.
If you are looking for more information about your resolved case, please contact us.
Why was the payment or refund I received placed on hold?
Your transaction is on hold due to an open dispute investigation. Placing payments on hold is a common industry practice that helps ensure a safer environment for users It can be concerning when funds are on hold for a payment you’ve received, but remember that having a payment on hold doesn’t mean you’ve done anything wrong.
To find out more about more details about your money on hold, follow the steps below:
- Go to the Me tab
- Select transactions
- Locate the transaction with the On-hold tag, select the transaction
In the payment details, you will be able to see the clear reasoning for why your money is on hold and if there are any actions you need to complete before the money can be released. If there are no problems with the transaction, you’ll have the money available in your account once the hold is complete. You can track the details of this process within your Venmo app under your Transactions.
What does it mean I didn’t have sufficient money for an outstanding hold?
At the time of the dispute, your balance did not have enough money to cover the total amount of the hold. When money is received in your account, we may apply those funds to your on-hold balance until your case is resolved.