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Venmo

Following up on a Dispute

How do I check the status of my dispute?

You can view the current status of your dispute directly in the Venmo app.  To check your dispute status:

  1. Go to the Me tab
  2. Tap the Settings icon near the top of the screen
  3. Tap Get Help
  4. Select Disputes and tap on your case

If more information is needed, you’ll see a prompt saying We need more information. You can tap it to upload any requested documents or provide additional details.

Head over to Contact Us and check out the options to Connect with Support if you need more help.

How long will my dispute review take?

The time it takes to resolve a dispute can vary based on how quickly both parties respond to inquiries and whether additional information is needed. Typically, a decision is made within 14 days, but some cases may take 30 days or longer. Updates and requests for information will be sent via email and will also be available in the Disputes section of the Venmo app.

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