Payments & Requests
- I paid the wrong person!
- How do I send or request money?
- Why don’t you pull from my balance first?
- I paid someone and they never signed up. Do I get my money back?
- Why does one of my payments say RECURRING on my bank statement?
- Why was my card declined?
Bank Transfers
Bank Accounts & Cards
- ★ How do I add a bank account?
- How do I add a credit/debit card?
- Venmo says my bank account is invalid, what should I do?
- Why can't I add a bank account or card that's already on file?
- Card limit: Why can't I add another card to my account?
- Can I add a joint bank account?
Signing Up and Inviting Friends
- How do I sign up?
- Phone and Email Verification
- Can I use Venmo outside of the U.S.?
- Phone number/email is already registered and I can't sign up!
- Social Security Number? Why?
- How do I invite my friends?
Signing In
Settings
- ★ How do I stop spam or block another user?
- How do I edit my account settings?
- How do I unfreeze my account?
- How do I keep my payment activity private?
- How do I update my email address/phone number?
- Can I add a PIN to my account?
Purchasing with Venmo
- What do I do if there's a problem with my purchase?
- Where can I make purchases using Venmo?
- How does making purchases through Venmo work?
- How do I get started?
- Can I make purchases using Venmo?
- How do I keep track of past purchases?
Accepting Venmo
iMessage & Siri
About Venmo
- ★ What is Venmo?
- What is a Venmo balance?
- How can Law Enforcement request customer records?
- General Business & Partnership Inquiries
- I need help! How do I get in touch?
- Group Accounts FAQ