I’m getting an error when I connect my browser
First, make sure you have a decent Internet connection. If you’re in a tunnel or everyone in your coffee shop is streaming videos in 4K, try again in a bit. If that doesn’t work you may need to adjust some settings on your device.
For iOS devices:
- Allow Safari to accept cookies from websites you visit. To allow cookies, go to your device’s Settings > Safari > Block Cookies.
- We all value our privacy, but to make purchases with with Venmo, you need to turn off Private Browsing in Safari.
For Android devices:
- Allow Chrome to accept cookies from websites you visit. The allow cookies, go to Chrome’s Settings > Site settings > Cookies.
- We all value our privacy, but to make purchases with Venmo, you can’t use Incognito Mode in Chrome.
How can I see the option to pay with Venmo?
It depends on a few things. First, purchasing with Venmo currently only works with some PayPal merchants and only with a browser on your mobile device (Safari for iOS or Google Chrome for Android). Additionally, you must have the latest version of the Venmo app on your device and need to opt in to use Venmo for purchases.
How can I opt in?
To opt in and purchase with Venmo, tap on the ☰ icon in the upper left corner of the app, then tap on Settings. In Settings, there’s the Purchases section. To use Venmo to pay during checkout, tap Enable Mobile Web Purchase’ or Connect Browsers.
If you don’t see either option, don’t despair! Keep your app updated, and we’ll let you know when you can use this new feature. In the meantime, you can keep using Venmo with your friends and for supported in-app purchases!
I am not seeing the Venmo option after opting-in!
Make sure that your browser is connected by heading to Venmo Settings and then to Connect Browsers. If you’re still not seeing the Venmo option, make sure you turn off PayPal OneTouch. For more information about how to change PayPal OneTouch settings, go to www.paypal.com/us/webapps/mpp/one-touch-checkout/faq.
Keep in mind that we’re still rolling out this payment option and maybe your favorite merchant isn’t on our list… yet!
Tried it all and it still doesn’t work? Feel free to contact us directly.