I’m getting an error when I connect my browser
First, make sure you have a decent internet connection. If your internet connection is not great, you may need to adjust some settings on your device.
For iOS devices:
- Allow Safari to accept cookies from websites you visit. To allow cookies, go to your device’s Settings > Safari >Block All Cookies. Ensure the button is grey, not green
- We all value our privacy, but to make online purchases with Venmo, you need to turn off Private Browsing in Safari.
For Android devices:
- Allow Chrome to accept cookies from websites you visit. To allow cookies, go to Chrome’s Settings > Site settings > Cookies.
- We all value our privacy, but to make online purchases with Venmo, you can’t use Incognito Mode in Chrome.
How can I see the option to pay online with Venmo?
It depends on a few things. First, purchasing online with Venmo currently only works with some PayPal merchants and only with a browser on your mobile device (Safari for iOS or Google Chrome for Android). We are rolling out an improved button design in the purchase process with Venmo, so your experience may be different from merchant to merchant. Additionally, you must have the latest version of the Venmo app on your device and need to opt in to use Venmo for online purchases.
How can I opt in for online purchases?
You can opt in to purchase things online with Venmo in the Venmo app. Go to the “You” tab by selecting the single person icon and tap the Settings gear in the top right, then tap “Buying.” To use Venmo to pay during checkout, tap Enable Mobile Web Purchase or Connect Browsers.
I am not seeing the Venmo option after opting-in!
Make sure that your browser is connected by heading to Venmo Settings and then to Connect Browsers. If you’re still not seeing the Venmo option, make sure you turn off PayPal OneTouch. For more information about how to change PayPal OneTouch settings, go to www.paypal.com/us/webapps/mpp/one-touch-checkout/faq.
Tried it all and it still doesn’t work? Feel free to contact us directly.
How else can I pay merchants with Venmo?
You can use your in-store QR code at select businesses to complete purchases. Please visit this page for more information.
The Venmo Debit Card can be used anywhere in the US where Mastercard is accepted. You can visit this article for more information.
Venmo should not otherwise be used to complete purchases, unless explicitly authorized by Venmo.