This article will help you identify what documents are accepted as evidence for your dispute.
If you are a buyer, please utilize this table:
Dispute Type
|
Evidence
|
| Item not Received |
- Additional item info:
- Item name
- Description
- URL
- Explanation of why the issue was not resolved in person (for items to be collected or delivered in person)
|
| Significantly not as Described |
- Explain the extent of the damage to the item
- Explain how the item you received significantly differs from the item advertised
- Original item listing vs photos of item received
- A brief explanation of the difference between the items
- Explanation of why the issue was not resolved in person (for items to be collected or delivered in person)
|
| Credit not Processed |
- Proof showing the seller promised a credit
- Proof the seller is willing but unable to issue credit
- Bank or CC Statement showing missing withdrawal
|
| Duplicate |
- Proof of multiple payments for same item or service
|
| Paid by Other Means |
- Proof of payment for the same item or service by other means
|
| Incorrect Transaction Amount |
- Bank or CC statement showing withdrawal amount does not match Venmo account
- Receipt or invoice showing a different amount
|
If you are a seller, please utilize this table:
Dispute Type
|
Evidence
|
| Item not Received |
Physical Items:
- Provide tracking information
- Provide conversations between you and the buyer
Nonphysical Items:
- Provided proof to verify the transfer of the goods or completion of the service
- Provide a clear explanation as to which component or part of the evidence is relevant
- Explain how it verifies the transfer of the goods or completion of the service
|
| Significantly not as Described |
Physical Items:
- Original item listing (photos, URL)
- Communication between you and the buyer showing terms of sale attempts to resolve, etc.
- Evidence or explanation of why the item was delivered as described
Nonphysical Items:
- Provided proof to verify the transfer of the goods or completion of the service
- Provide a clear explanation as to which component or part of the evidence is relevant
- Explain how it verifies the transfer of the goods or completion of the service
|
| Credit not Processed |
- Proof the transaction was not canceled
- Proof the item was not returned
- Proof the buyer was credited through Venmo or another method
|
| Duplicate |
- Proof charges were for different items or services
- Proof multiple items were sent to the buyer
- Proof customer credited through Venmo or another method
|
| Paid by Other Means |
- Proof charges were for different items or services
- Proof multiple items were sent to the buyer
- Proof customer credited through Venmo or another method
|
| Incorrect Transaction Amount |
- Receipt or invoice showing a breakdown of charges matching transaction amount
- Proof customer credited through Venmo or another method
|