If your account has been temporarily frozen due to a failed payment, you can learn more about how to unfreeze it. Read on for information about what to do if your Venmo account is frozen for a different reason.
Why is my account frozen?
In an effort to provide the highest level of security, we may freeze a user's account, reverse certain payments and/or request certain documentation if flags are raised due to account activity that seems to be against our User Agreement or widely accepted credit card policies.
How can I unfreeze my account?
Unless your account is frozen due to a failed payment, our team will need to assist you with this process via email. Please reply to the email that you received when your account was frozen, or contact us for more information. (Note: You may need to check your spam folder)
If you've already been contacted by our team, please refer to any emails for instructions on next steps. You may be asked to reset your password or verify information about your account. Learn more about how Venmo requests documents and information.