Why is my account suspended or frozen?
In an effort to provide the highest level of security, your account may be frozen or suspended for a variety of reasons. We may place restrictions on certain payments and/or request certain documentation. This can happen if certain account activity appears to be inconsistent with Venmo’s User Agreement or widely accepted credit card policies. These measures are in place to help protect your account and your funds.
How can I reinstate my account?
If your account is suspended, check your email inbox (including Spam/Junk folders) for a message from Venmo about your account.
The email and any in-app notifications will cover what happened and what to do. For most account restrictions, you’ll find steps to restore your account here.
If your account is frozen due to a failed payment, follow the prompts in your Venmo app to pay back the loss. Learn more about resolving failed payments.
Already contacted us?
Please refer to our previous emails for any requested information or next steps. We’re actively reviewing your account and will email you as soon as there’s an update.
Need help?
If you can’t find the email, contact support for assistance. To reach the Venmo Support team, go to Me > Settings > Get Help > Chat With Us in your Venmo app and ask for an agent.
You can check out Connect with Support on the Contact Us page for other options.
If you've already been contacted by our team, please refer to any emails for instructions on your next steps. Learn more about how Venmo requests documents and information.