Will I be charged a fee when I pay online with Venmo at participating businesses?
Venmo does not charge you a transaction fee for purchasing items online from participating businesses, even if those purchases are funded using a credit card. The business pays the transaction fee; not you.
For information about fees, please visit https://venmo.com/resources/our-fees/.
What’s the relationship between Venmo and PayPal?
PayPal is a payment option available at millions of businesses, big and small, in 200+ countries around the world. PayPal and Venmo are services of PayPal, Inc.
What are my limits?
You can read more about your limits here.
Do you use cookies for online purchases?
A cookie is a small file on your computer or mobile device that saves Internet settings. PayPal and Venmo require cookies to be turned on to log in to your account and to save certain settings.
You can read more about PayPal and cookies here.
What information is provided to the merchant for online purchases?
Venmo will provide the merchant with your full name, email address, and phone number (if required by the merchant) associated with your Venmo profile. If a delivery for the purchase is needed, you may be required to supply your shipping address directly to the merchant, or Venmo may supply it automatically. Your personal financial information is not shared with the business.
What is the “Shipping Addresses” section of the Venmo app for?
We're working hard to make Venmo available for more online purchases. As more merchants begin to accept Venmo as a payment method, you'll be able to store shipping addresses with Venmo for faster checkout. You can view and edit these shipping addresses in your settings menu.
The shipping addresses stored here are not used for payments to business profiles, friends or any other Venmo products (Venmo Debit Card, Venmo Credit Card, etc.). You'll always be asked to confirm your shipping address if it is used while making an online purchase.
I would like to cancel my purchase.
I can see the urgency of this request, and I understand the importance of your purchase as soon as possible. For the fastest resolution, please attempt to contact the merchant directly.
Can I get a refund to my PayPal account?
In most instances, refunds will be credited to the same payment method that you used for the original online purchase. Sometimes, for various reasons, your refund will be credited to your Venmo account.
Unfortunately, it’s not possible to refund your PayPal account if you used Venmo to pay for your item.
I made a purchase, and now my app says I owe Venmo money.
When the merchant finalized this transaction, Venmo successfully sent the money to the merchant on your behalf.
When we attempted to debit the payment method you selected for this purchase, we were not able to retrieve the money. This process of debiting your payment method can take up to 3 business days to complete, which I hope explains any delay in the communications you received from us.
You should have a notification in your Venmo app alerting you of the amount owed. To reinstate your account and pay back this amount, select “Restore your Account” and follow the prompts on your screen.
If Venmo is a service of PayPal, can I link my accounts and see my payment activity in one place?
You can only view your Venmo activity from the Venmo app or on the web at https://venmo.com/account/settings/. Your PayPal activity can be viewed separately at PayPal.com or in the PayPal app.
Does Venmo offer any protections for my online purchases made at participating businesses?
Yes, When you use Venmo to make purchases on participating websites, your eligible purchases are covered by the Venmo Purchase Program.
To learn more about what the Venmo Purchase Program covers, and how to qualify for it, please check out our User Agreement here: https://venmo.com/legal/us-user-agreement/
How can I check out with Venmo on a computer?
When selecting Venmo at checkout on a computer, you’ll be presented with a QR code. Scan the QR code with your phone to authorize the payment, select your payment method, and then proceed with checking out.
How else can I pay merchants with Venmo?
You can use in-store QR codes at select businesses to complete purchases. Please visit this page for more information.
The Venmo Debit Card can be used anywhere in the US where Mastercard is accepted. You can visit this article for more information.
Venmo should not otherwise be used to complete purchases, unless explicitly authorized by Venmo.