Do you use cookies for online purchases?
Yes, PayPal and Venmo require cookies to be turned on to log in to your account and to save certain settings.
What information is provided to the merchant for online purchases?
Venmo will provide the merchant with:
- Your full name
- Email address
- Phone number (if required by the merchant)
If a delivery for the purchase is needed, you may be required to supply your shipping and billing address directly to the merchant, or Venmo may supply it automatically.
Please keep in mind your personal financial information is not shared with the business.
What is the “Shipping Addresses” section of the Venmo app for?
You are able to store shipping and billing addresses with Venmo for faster checkout. You can view and edit the shipping address in your settings menu.
- The shipping addresses stored are not used for payments to business profiles, friends, or any other Venmo products (Venmo Debit Card, Venmo Credit Card, etc.)
- You'll always be asked to confirm your shipping address if it is used while making an online purchase
- A commercial address or P.O. box cannot be used for this purpose, and we can only accept a 5-digit ZIP code
I would like to cancel my purchase.
Please contact the merchant. They should be able to assist further.
If you are not able to come to a resolution with the business, please contact our Support team. While we don’t guarantee a refund, we’ll work with you to help you come to a solution.
Can I set up purchase subscriptions through Venmo?
Merchants who have integrated Venmo have the option to set your linked Venmo account as a payment method for subscription purchases and recurring charges scheduled by them.
I made a purchase, and now my app says I owe Venmo money.
When the merchant finalized this transaction, Venmo successfully sent the money to the merchant on your behalf.
When we attempted to debit the payment method you selected for this purchase, we were not able to retrieve the money. This process of debiting your payment method can take up to 3 business days to complete, which I hope explains any delay in the communications you received from us.
You should have a notification in your Venmo app alerting you of the amount owed. To reinstate your account and pay back this amount, select Restore your Account and follow the prompts on your screen.
Does Venmo offer any protections for my online purchases made at participating businesses?
Yes, when you use Venmo to make purchases on participating websites, your eligible purchases are covered by the Venmo Purchase Program.
How can I check out with Venmo on a computer?
When selecting Venmo at checkout on a computer, you’ll be presented with a QR code.
- Scan the QR code with your phone to authorize the payment
- Select your payment method
- Then proceed with checking out