How can I use my Venmo account to make purchases?
To pay with Venmo in another merchant’s app (when available), you’ll need to add Venmo as a payment method. If Venmo is available, you’ll find the option listed. Once you select Venmo, you’ll be redirected to your Venmo app to authorize future transactions from that merchant.
For in-app purchases, follow these steps to get started:
- Begin checking out with the merchant
- Add a new payment method
-
Select the Venmo option
- You will be redirected to Venmo
-
Select how you want to pay
- Select Pay
At this point, you will be sent back to the merchant to complete your purchase.
Please note, that if you selected your Venmo balance as your payment method and there isn’t enough money in your balance (or you don’t have access to a Venmo balance), the remaining amount of the purchase will be pulled from the backup payment method that you’ve set in your Venmo app.
For example, if you have $10 in your Venmo balance and your purchase amounts to $12, $10 would be charged to your Venmo Balance, and $2 would be charged to the backup payment method.
How do I receive a refund for my online purchases?
Once the merchant has issued your refund credit it will be sent to Venmo to be processed. In most instances, refunds will be credited to the same payment method that you used for the original purchase. Sometimes, for various reasons, your refund will be credited to your Venmo account.
To check what payment method you used for the original purchase,
- Go to the Me tab
- Tap Transactions
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Select your original purchase
- To see where your refund is going, select the transaction that states the merchant's name with refund next to it
Refunds may take up to 5 business days to process. If you have not received the refund after 5 business days, please contact us.
Do you use cookies for online purchases?
Yes, PayPal and Venmo require cookies to be turned on to log in to your account and to save certain settings.
What information is provided to the merchant for online purchases?
Venmo will provide the merchant with:
- Your full name
- Email address
- Phone number (if required by the merchant)
If a delivery for the purchase is needed, you may be required to supply your shipping and billing address directly to the merchant, or Venmo may supply it automatically.
Please keep in mind your personal financial information is not shared with the business.
What is the “Shipping Addresses” section of the Venmo app for?
You are able to store shipping and billing addresses with Venmo for faster checkout. You can view and edit the shipping address in your settings menu.
- The shipping addresses stored are not used for payments to business profiles, friends, or any other Venmo products (Venmo Debit Card, Venmo Credit Card, etc.)
- You'll always be asked to confirm your shipping address if it is used while making an online purchase
- A commercial address or P.O. box cannot be used for this purpose, and we can only accept a 5-digit ZIP code
I would like to cancel my purchase.
Please contact the merchant. They should be able to assist further.
If you are unable to come to a resolution with the business, please contact our Support team. While we don’t guarantee a refund, we’ll work with you to help you come to a solution.
Go to Me > Settings > Get Help > Chat With Us in your Venmo app and ask for an agent.
If you don’t have access to your Venmo app, look for the options under Connect with Support on the Contact Us page.
Can I set up purchase subscriptions through Venmo?
Merchants who have integrated Venmo have the option to set your linked Venmo account as a payment method for subscription purchases and recurring charges scheduled by them.
I made a purchase, and now my app says I owe Venmo money.
When the merchant finalized this transaction, Venmo successfully sent the money to the merchant on your behalf.
When we attempted to debit the payment method you selected for this purchase, we were not able to retrieve the money. This process of debiting your payment method can take up to 3 business days to complete, which I hope explains any delay in the communications you received from us.
You should have a notification in your Venmo app alerting you of the amount owed. To reinstate your account and pay back this amount, select Restore your Account and follow the prompts on your screen.
Does Venmo offer any protections for my online purchases made at participating businesses?
Yes, when you use Venmo to make purchases on participating websites, your eligible purchases are covered by the Venmo Purchase Program.
How can I check out with Venmo on a computer?
When selecting Venmo at checkout on a computer, you’ll be presented with a QR code.
- Scan the QR code with your phone to authorize the payment
- Select your payment method
- Then proceed with checking out