Why was my online purchase declined?
You may not have had enough funds in your account, or we were worried that it was fraudulent activity. Please contact Venmo Support for more information.
I’m not satisfied with my online purchase. Who do I contact?
If you’re not satisfied with a purchase you made with Venmo through an authorized partner’s app or website, please contact the merchant first. They should be able to assist further.
If you are not able to come to a solution with the business, please feel free to reach out to Venmo’s support team at support@venmo.com. While we don’t guarantee a refund, we’ll work with you to help you come to a solution. Your purchases may be eligible for the Venmo Purchase Program.
You can read more about Venmo Purchase Program policy here.
How long does a refund take?
The timing for a refund depends on the policy of the online merchant you purchased it from.
Will refunds be credited to my bank account, card, or Venmo account?
In most instances, refunds will be credited to the same payment method that you used for the original online purchase. Sometimes, for various reasons, your refund will be credited to your Venmo account. To check what payment method you used for the original online purchase, navigate to your personal transactions feed in the app (the “$☰” icon to the right of your friends feed) and tap “Transactions”, then tap on the individual purchase.