Why was my online purchase declined?
You may not have had enough funds in your account, or we were worried that it was fraudulent activity. You can find more information on Payment Declines here.
I’m not satisfied with my online purchase. Who do I contact?
If you’re not satisfied with a purchase you made with Venmo through an authorized partner’s app or website, please contact the merchant first. They should be able to assist further.
If you are not able to come to a solution with the business, please feel free to reach out to us. While we don’t guarantee a refund, we’ll work with you to help you come to a solution. Your purchases may be eligible for the Venmo Purchase Program.
You can read more about Venmo Purchase Program policy here.
How long does a refund take?
The timing for a refund depends on the policy of the online merchant you purchased it from. Once the merchant issues the refund to us, it can take 1-5 business days to process. If you have any questions about your refund, don't hesitate to reach out to the merchant.
Will refunds be credited to my bank account, card, or Venmo account?
In most instances, refunds will be credited to the same payment method that you used for the original online purchase. Sometimes, for various reasons, your refund will be credited to your Venmo account. To check what payment method you used for the original online purchase, navigate to your personal transactions feed under the "Me" tab, then tap on the individual purchase.
Why was my refund more than my purchase?
Your refund amount will vary by merchant. Some merchants can choose to provide a refund for more than the original purchase amount.
There is an unauthorized online purchase on my Venmo account.
If you have noticed an unauthorized charge on your account, please feel free to reach out to us. We will take the necessary steps to secure your account and open a dispute on the transaction.