If you are made aware of a transaction using your Venmo account that you did not authorize, please send us a message through our contact form, email us at support@venmo.com, or chat with us in our mobile app.
If you are reporting unauthorized activity on your Venmo Credit Card, please visit this page for information about freezing your Venmo Credit Card and please reach out to Synchrony Bank at 855-878-6462.
For additional information about resolution procedures for unauthorized transactions, please see the Venmo User Agreement.