Let us know as soon as possible if there's an unauthorized transaction on your Venmo account. You can send us a message through our contact form, email us at support@venmo.com, or chat with us on our mobile app.
If you are reporting unauthorized activity on your Venmo Credit Card, learn more about freezing your Venmo Credit Card and please reach out to Synchrony Bank at 855-878-6462.
For additional information about resolution procedures for unauthorized transactions, please see the Venmo User Agreement.