You can file a dispute for any of the following reasons:
- Unauthorized activity in your Venmo account (a payment you don't recognize or are confident you didn't authorize).
- Purchase issue (you haven’t received an item or service or received an item/ service that was not as described).
- Billing errors or issues with subscriptions (you've been charged more than once, charged an incorrect amount).
Timeframes for filing a dispute:
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Item Not Received and Significantly Not as Described: Dispute must be opened within 180 days of the date you sent the payment to the seller.
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Unauthorized transactions: If your Venmo account statement shows transfers that you did not make, you should tell us at once.
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Other Errors (not including Unauthorized Transactions): Dispute must be opened within 60 days after we provide you with your Venmo account statement. Notify us as soon as you can if you think your statement or receipt is wrong or if you need more information about a transfer listed on the statement or receipt. We must hear from you no later than 60 days after we sent the FIRST statement on which the problem or error appeared.
You can read more about our various policies in the Venmo User Agreement.