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Please note that this information will be used to verify your identity. Confirming your identity when signing in from a new device adds an additional layer of security

Verify old phone number on file with Venmo (if it has changed)(optional)

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If you used the manual verification option, check your bank statement for two small deposits and two small withdrawals. What were the two separate amounts you found?

Date of Transfer(optional)

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Date of purchase(optional)

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Please note we can only accept your claim if you have already contacted the merchant and failed to resolve the issue with them

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If you know the recipient, have you talked to them about this payment mistake?

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Please describe how this item differs from the item you originally purchased(optional)

Date activity occurred(optional)

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Other ways to connect

Chat with us
Navigate to the Get Help section of the Venmo app and select Contact Us for the option to chat with a teammate.

Teammates are available 8 a.m.–10 p.m. CT every day.

Call for general support
Call for help with payments to friends, transfers, and more at (855) 812-4430.

Teammates are available 8 a.m.–8 p.m. CT every day.

Call for card support
Call the number on the back of your Venmo Debit or Credit Card.

Phone support is offered from 8 a.m.–8 p.m. CT for Venmo Debit Cards and 24/7 for Venmo Credit Cards.

If your card was lost or stolen, the Venmo app has self-service options for the Venmo Debit or Credit Card.