Fast answers
at your fingertips

Find the details you need in our popular help center topics, or search by keyword to find more info on managing payments, opening disputes, and more.

Featured Articles

Not what you need?
Search popular topics in the Help center.

Ways to connect

Chat with us

Navigate to the Get Help section of the Venmo app and select Contact Us for the option to chat with a teammate.

Teammates are available
8 a.m.–10 p.m. CT every day.

Recommended

Call for general support

Call for help with payments to friends, transfers, and more at (855) 812-4430.

Teammates are available
8 a.m.–8 p.m. CT every day.

Call for card support

Call the number on the back of your Venmo Debit or Credit Card.

Phone support is offered from 8 a.m.–8 p.m. CT for Venmo Debit Cards and 24/7 for Venmo Credit Cards.

If your card was lost or stolen, the Venmo app has self-service options for the Venmo Debit or Credit Card.

Still need some help?
Let us know.

If you need assistance with your personal account or your business profile, we’ve got your back. Fill out the form below, and our support team will follow up with you.

Which category best describes your problem?

Your email address

Full name

Phone number

Please enter numbers only; no dashes. If you have a Venmo account, please use the phone number on file.

I no longer have access to this email(optional)

Please enter an email address where we can reach you(optional)

Subject

How can we help?

What can we help with?(optional)

Choose the issue that best fits your problem

Which best describes your issue?(optional)

Choose the category that best fits your problem

Signing In(optional)

Choose the issue that best fits your problem

Payments and Requests(optional)

Choose the issue that best fits your problem

Payment Methods(optional)

Choose the issue that best fits your problem

Venmo Debit Card Question(optional)

Choose the issue that best fits your problem

Account Settings(optional)

Choose the issue that best fits your problem

Bank Transfers(optional)

Choose the issue that best fits your problem

Purchasing with Venmo(optional)

Choose the issue that best fits your problem

Security(optional)

Choose the issue that best fits your problem

Business Profiles and Charity Profiles(optional)

Choose the issue that best fits your problem

Selling with Personal Profiles(optional)

Choose the issue that best fits your problem

Last four digits of bank or card account number connected to your Venmo account (e.g. "1234")(optional)

Please note that this information will be used to verify your identity. Confirming your identity when signing in from a new device adds an additional layer of security

The full routing number for a bank, or, if providing a card, the first 6 digits of the card number(optional)

Please note that this information will be used to verify your identity. Confirming your identity when signing in from a new device adds an additional layer of security

Verify old phone number on file with Venmo (if it has changed)(optional)

Date of Payment(optional)

Amount of payment(optional)

Username of person you paid (e.g. @johnsmith)(optional)

Username of person who paid you (e.g. @johnsmith)(optional)

Username of person you meant to pay(optional)

Phone number and email address of person you meant to pay(optional)

Was the payment to a merchant?(optional)

Verification Amounts(optional)

If you used the manual verification option, check your bank statement for two small deposits and two small withdrawals. What were the two separate amounts you found?

Date of Transfer(optional)

Amount of transfer(optional)

Last four digits of the account where this charge appeared(optional)

Date of purchase(optional)

Amount of purchase(optional)

Reason for dispute(optional)

Merchant (e.g. Poshmark, Munchery, etc.)(optional)

Tracking number(optional)

Have you contacted the merchant?(optional)

Please note we can only accept your claim if you have already contacted the merchant and failed to resolve the issue with them

Have you tried contacting the recipient?(optional)

If you know the recipient, have you talked to them about this payment mistake?

Have you disputed this purchase with your bank or card issuer?(optional)

Please describe how this item differs from the item you originally purchased(optional)

Date activity occurred(optional)

Amount of payment(optional)

Username of your account(optional)

Username of the account you're reporting

Name on the account you're reporting

Date of activity

Statement Start Date(optional)

Statement End Date(optional)

Will you attach a screenshot showing the payment notification?(optional)

Confirm your phone bill is attached(optional)

This is required to prove ownership of your phone number. Use the "attachments" field to provide your phone bill or statement with your phone number visible.

Description

(optional)

(optional)

How did you find this form?(optional)

Referrer(optional)

Contact Submission ID(optional)

Requesting Code(optional)

Accessibility Request(optional)

Attachments(optional)

Add file or drop files here

Other ways to connect

Chat with us
Navigate to the Get Help section of the Venmo app and select Contact Us for the option to chat with a teammate.

Teammates are available 8 a.m.–10 p.m. CT every day.

Call for general support
Call for help with payments to friends, transfers, and more at (855) 812-4430.

Teammates are available 8 a.m.–8 p.m. CT every day.

Call for card support
Call the number on the back of your Venmo Debit or Credit Card.

Phone support is offered from 8 a.m.–8 p.m. CT for Venmo Debit Cards and 24/7 for Venmo Credit Cards.

If your card was lost or stolen, the Venmo app has self-service options for the Venmo Debit or Credit Card.