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Other Ways to Connect

Send us an email by filling out the form below
Chat with us in our mobile app (M-F, 7:00am-1:00am EST; Sat-Sun, 9:00am-11:00pm EST)
Give us a call at 855-812-4430 (M-F, 10:00am-6:00pm EST; we are closed during major holidays)

Venmo Debit Card and Purchasing with Venmo Support

Send us an email by filling out the form below and select Venmo card question
Send us an email at cardsupport@venmo.com
Give us a call at 855-204-4090 (Card deactivation: 7 days a week, 24 hours a day; Live agent: M-F, 10:00am-6:00pm EST; we are closed during major holidays)

Get in touch with our Support Team by filling out this form:

Which category best describes your problem?

Your email address

Subject

Description

Full name

I no longer have access to this email

Please enter an email address where we can reach you

Phone number on file with Venmo

Please enter numbers only. For example, 8558124430

What can we help with?

How can we help?

Which best describes your issue?

Choose the category that best fits your problem

Signing In

Choose the issue that best fits your problem

Payments and Requests

Choose the issue that best fits your problem

Payment Methods

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Venmo card Question

Account Settings

Choose the issue that best fits your problem

Bank Transfers

Choose the issue that best fits your problem

Purchasing with Venmo

Choose the issue that best fits your problem

Security

Choose the issue that best fits your problem

Other (Please tell us how we can help)

Name of bank or card issuer connected to your Venmo account (e.g. Chase, Bank of America)

Last four digits of bank or card account number connected to your Venmo account (e.g. "1234")

Please note that this information will be used to verify your identity. Confirming your identity when signing in from a new device adds an additional layer of security

The full routing number for a bank, or, if providing a card, the first 6 digits of the card number

Please note that this information will be used to verify your identity. Confirming your identity when signing in from a new device adds an additional layer of security

Verify old phone number on file with Venmo (if it has changed)

Date activity occurred

Date of Payment

Amount of payment

Username of person you paid (e.g. @johnsmith)

Username, phone number and email address of person you meant to pay (e.g. @johnsmith 555-555-5555 johnsmith@johnsmith.com)

Date of Transfer

Amount of transfer

Last four digits of the account where this charge appeared

Date of purchase

Amount of purchase

Merchant (e.g. Poshmark, Munchery, etc.)

Tracking number

Have you contacted the merchant? (Check box if yes)

Please note we can only accept your claim if you have already contacted the merchant and failed to resolve the issue with them

Have you disputed this purchase with your bank or card issuer? (Check box if yes)

Please describe how this item differs from the item you originally purchased

Amount of payment

Attachments

Add file or drop files here