Is someone sending money from another platform to your Venmo account? Learn more about how Visa+ works.
Someone is sending me a Visa+ payment. How soon do I receive the money?
Visa+ payments can take up to 30 minutes to process. If you still don’t see the payment after 30 minutes have passed, contact our Support team.
Someone is trying to send me a Visa+ payment, but it won’t go through
You can’t receive Visa+ payments while your Payname is deactivated. You can reactivate your Visa+ Payname in the Venmo app:
- Go to the Me tab
- Tap the Settings gear in the top right
- Tap Send Money to PayPal
- Tap the Deactivate your payname toggle
Once your Payname is active, you can ask the sender to try the payment again. If it still doesn’t work, please ask the sender to contact the relevant Support team for assistance.